The City of Edinburgh Council’s Transport and Environment Committee has agreed a comprehensive 65-point action plan to improve the city’s waste and cleansing services, after it acknowledged a rise in complaints about its services.
Transport and Environment Convener, Councillor Lesley Hinds, said: “Waste and cleansing services are a real priority for the Council, and we appreciate the frustration residents feel when their collections are missed or when they notice overflowing communal bins – this isn’t acceptable.
“That’s why we’ve drawn up this action plan, which will allow us to target hotspots and to focus our resources on tackling the biggest issues systematically, maintaining a clean and welcoming atmosphere for everyone.”
The Council’s waste and street-cleansing services have undergone significant change over recent years, including changes to collection frequencies, the addition of food waste collections, seven days a week service delivery and a new kerbside recycling service for more than 140,000 households.
However, the Council acknowledges there has been a decline in customer satisfaction of then services, and a rise in complaints, which need to be addressed. The series of actions will be implemented over the coming months, with some already in place, it says.
Waste and Cleansing Improvement Plan – The Key Areas
The highlights of the Plan outlined by Edinburgh Coucnil include:
- The Introduction of new in-cab routing system to improve efficiency and reduce missed and delayed collections, allowing it to identify the most missed properties and resolve root causes
- Identify the most missed communal bin collections and developing communications to make residents aware of how to dispose of their waste properly
- Ensuring adequate access to all communal bins sand investigating the use of QR codes for reporting missed and overflowing bins
- Reviewing the available resources for street cleaning and realigning routes to address litter hotspots
- Introducing inspections to ensure cleansing meets standards and increasing mechanical sweeping resources overnight to address areas that cannot be accessed during the day
- Increasing the capacity of litter bins where possible and to continue its “bin sensors” trial
- Improving the information available for residents on the disposal of bulky items
Focus resources on regularly investigating incidents and consider CCTV