Serco refuse collectors collecting the waste of residents in Canterbury were filmed mixing separated recycling into one wheeled bin
Canterbury council launched a £1m system that was aimed at boosting recycling, asking its residents to separate their waste into separate recycling bins.
A video has emerged online showing a Serco refuse collector mixing the sorted recycling into one wheelie bin.
The footage was captured on a street in Whitstable and then uploaded to Facebook.
Sean Trotter, Serco – “We would like to apologise and reassure residents that this is was an isolated incident and we are working to ensure it does not happen again”
According to Kent Online, Serco’s lead contract manager for Canterbury environmental services, Sean Trotter, said: “Our staff have undergone comprehensive training to understand the changes to the new service and consequently to the way in which they collect waste from households.
“Unfortunately, earlier this week, three collection staff were seen mixing already separated recycling.
“We are investigating this incident with the individuals involved and will be taking the appropriate action, which may include disciplinary measures.
“We would like to apologise and reassure residents that this is was an isolated incident and we are working to ensure it does not happen again.
“We have agreed with the operators of the materials recycling facility that additional steps will be taken to ensure that that all of these materials are recycled.”
City council chief executive, Colin Carmichael, said: “We are shocked and horrified at the footage.
“A lot of hard work has gone into preparing the new scheme and residents have been diligently separating their rubbish as we asked…To then see this happening is completely unacceptable and we are very sorry.
“We are having urgent discussions with Serco to investigate what their staff have done, which we strongly hope is an isolated incident.”